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Terms & Conditions | Shipping | Privacy Policy

Terms & Conditions | Heirloom Fibrecraft 




Local delivery from Palm Beach to Narrabeen  - $25

Regular Post 0-5kg Australia Wide - $25

Express Post 0-5kg Australia Post - $30

Volume (+ 5kg) & International  - By quotation 

Heirloom Fibrecraft dispatch premises are located in Sydney Australia. For Soft Furnishings and Textiles, we mail orders Australia wide using Australia Post or Sendle. Stock items are shipped within 3 days. Made-to-Order items require 7-14 days production time. Tracking is provided to customers. The customer is supplied insurance cover through Australia Post, against loss or damage, which is the customer's responsibility to track. 



Heirloom Fibrecraft sells a selection of Soft Furnishings, Scarves & Giftware, Vases & Ceramics, Cushions, Throws and Wall Hangings online. The use of our e-commerce shopping cart is governed by the policies, terms and conditions set forth below. Please read them carefully. Your placement of your online order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Heirloom Fibrecraft indicates acceptance of these terms and conditions. Heirloom Fibrecraft reserves the right to make changes to their website and these terms and conditions at any time.

At the time of placing your order online, Heirloom Fibrecraft will be notified immediately. Orders are processed and shipped from Sydney Australia. Please allow up to 3 days for stock items and 14 days for Made to Order items.

NOTE: ITEMS MADE TO ORDER Some items are made to order and are highly unique reproduction pieces (variations will occur from images shown on the website). You will be notified at the time of placing your order of the anticipated timeframe for delivery. If you do not wish to proceed at notification we can cancel your order. Should you agree to the shipping timeframe, orders cannot be cancelled. In the unlikely event of time delays for your order we will notify you in advance and advise you of the order completion date.

Should this time frame exceed 14 working days from delivery timeframes above and you no longer wish to proceed, we will credit the full amount of your purchase.

Please select your order carefully as Heirloom Fibrecraft does not offer a return/exchange policy. Please make sure you have read the Care Instructions for any textile or handmade items as no warranty is offered. Each product on a purchase order is checked to meet high quality control standards before leaving our dispatch premises. We ensure that adequate handling, wrapping and packaging is applied prior to collection by the freight contractor. In the unlikely event that an order is damaged during transit with a freight contractor, the purchaser must make a claim with the contractor. 




Artisan Furniture

1. A quotation will be supplied. Customer confirms to proceed with order. A final invoice will be supplied.

2. Stock items require full payment upfront, prior to delivery.

3. Made to order pieces require a 60% deposit with the balance payable 3 weeks prior to the scheduled arrival of your Artisan Furniture, from Bosnia. A confirmation of the vessels arrival date will be sent to the customer. Lead time is approximately 26 weeks.

4. Payment options: Direct Deposit | Major credit cards & Paypal (fees apply for cards)


Heirloom Sofas

1. A quotation will be supplied. Customer confirms to proceed with order. A final invoice will be supplied which is payable in full. Production lead time is approximately 4-6 weeks.

2. Payment options: Direct Deposit | Major credit cards & Paypal (fees apply to cards)



Please contact us to discuss our terms



Our third party delivery and interstate freight companies will provide a quote upon request. Payment is made by the customer to the third party company. We use professional companies with fair rates and responsible handling of furniture.  



Heirloom Fibrecraft is committed to protecting your privacy and providing a safe online experience for all of our users and visitors while offering the highest quality user experience to them. Because we gather certain types of information about and from you, our users and visitors, in order to fulfill your requests and better serve your needs, we feel you should fully understand the terms and conditions surrounding the collection and use of this information. This Privacy Policy discloses what information we gather, how we use it, how to correct or change it, and what steps we take to safeguard personal information provided to us both online and offline. Please read the complete Privacy Policy below, as well as our Terms of Use, and contact us if you have any questions.

Heirloom Fibrecraft customers do not need to have an account with us. You can visit the Website, read articles and other materials, browse merchandise, and check on offerings without giving us any personally identifiable information. Certain other activities on the Website, such as posting comments do not require you to register for an account, but may require that you provide certain personal information such as your name and/or e-mail address. Purchasing products through our Website, require you to complete your mailing and shipping address details, contact phone number and email address. This information is not offered to any third parties and is at the discretion of Heirloom Fibrecraft. Occasionally, we may use your email address to notify you of clearance items or to keep our customers informed of any changes to our website. This Privacy Policy also applies to your use of any Heirloom Fibrecraft website pages, platform or application owned, manager or run by a third party, subject to such third party's applicable policies. It is illegal to use our images, films and content without written consent. Publicly available information The name you provide (not your e-mail address) is displayed to other users when you post a comment or product review via our Website. Remember that any comments, product reviews or other information you post is publicly available. Any comments, product reviews or other information that you post or submit to the Website may be redistributed through the Internet and other media channels, and may be viewed by the general public. Credit Card Companies As in any transaction, your credit card company will have all relevant information about the name of the vendor, item(s) purchased, date, total cost and other information necessary to process the transaction. Heirloom Fibrecraft will not otherwise provide any personal data to your credit card company without your permission. Important Note We reserve the right to use or disclose any information without notice or consent for the following purposes: as needed to satisfy any law, regulation or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of our Website and our property; to protect the safety of our visitors or others; to fulfill your requests; or to cooperate in any legal investigation.



We use Secure Sockets Layer (SSL) technology to encrypt important information, such as your credit card data, in an effort to prevent unauthorized access during transmission of your orders over the Internet. We incorporate standard industry practices internally and with our service providers, which we believe suits the degree of sensitivity of the information involved to maintain the security of your personal information and to avoid its disclosure except as described in this Privacy Policy. Although we have implemented systems and procedures to secure the data maintained by us, security during Internet transmissions can never be assured. Our policy is to limit access to personal data to those Heirloom Fibrecraft employees or agents with a specific need to access or retrieve this information. We store data on multiple service systems, in controlled environments. Remember, however, that any personal information you post in comments, product reviews or elsewhere on the Website is available to anyone. CHILDREN'S PRIVACY The Website may include features or material that may be appealing to children under the age of 13. Heirloom Fibrecraft is strongly committed to protecting the safety and privacy of children who visit our Website. We do not knowingly collect personal information online from children under 13. Our Website may include material and features that we believe to be unsuitable for children under 13 and which are not necessarily monitored. We encourage all parents to talk to their children about online safety and to monitor their children's use of the Internet. CHANGES TO OUR PRIVACY POLICY We will occasionally update this Privacy Policy as necessary to protect our users and to comply with a changing environment. We recommend that you check the Privacy Policy when you visit our Website to be sure that you are aware of and understand our current policy. If we make material changes to this policy, or in how we use or collect your personally identifiable information, we will prominently post such changes. We will not make any retroactive material changes in how we handle previously collected personal information unless you allow us to do so, or unless we are legally required to do so, and in such a case we will e-mail registered Website visitors information on material changes to this Privacy Policy.


Online Order Shipping

Online orders for items up to 5kg will be posted Australia wide (International post by quotation).

Check our shipping policy.


We offer local delivery (Northern Beaches of Sydney for $25 on non-furniture items). For larger pieces we will provide a quotation. Inter state delivery in Australia is available by quotation.

See our Delivery Options.